Cancellation and Termination Policy

This Cancellation and Termination Policy ("Policy") sets out the terms on which you may cancel your engagement with Fast Company Setup LLC FZ ("we", "us", "our") and the circumstances in which either party may terminate the engagement. This Policy forms part of, and should be read together with, our Terms & Conditions.

You may cancel your engagement with us at any time by providing written notice to your designated account manager or by contacting us using the details published on our website. The following provisions apply to cancellations:

• Cancellation must be submitted in writing; verbal cancellations are not accepted.
• Where cancellation is requested before any application has been submitted to a government authority, eligible amounts may be refunded.
• Where cancellation is requested after an application has been submitted, government fees and third-party charges already incurred are non-refundable.
• Where cancellation is requested after a service has been substantially performed, fees for the completed portion of the service remain payable.

Eligibility for a refund depends on the stage at which the engagement is cancelled. Government fees, free zone registration fees, and other third-party charges paid to authorities are non-refundable once submitted. Our professional fees may be refunded on a pro-rata basis where no work has been performed, at our reasonable discretion. Refunds, where approved, will be processed to the original payment method within a reasonable period.

We reserve the right to suspend or terminate the engagement immediately, without liability, where:

• You provide false, misleading, or fraudulent information;
• You fail to provide documents or information reasonably required to deliver the services;
• You fail to pay any amount due within the agreed timeframe;
• Continuing the engagement would require us to breach any law or regulatory obligation;
• The engagement would expose us to legal, regulatory, or reputational risk.

Upon termination, all amounts due for services rendered and costs committed up to the date of termination become immediately payable. We will, where practicable and lawful, return original documents in our possession. We will retain copies of records where required by law or for legitimate business purposes.

Termination does not affect any provision that by its nature should survive, including provisions relating to confidentiality, intellectual property, limitation of liability, and governing law. We may continue to hold your information in accordance with our Privacy Policy and applicable record-keeping obligations.

Where you engage us for ongoing services such as licence renewals or compliance support, these services may be terminated by either party on written notice. Amounts already paid for a renewal cycle that has commenced are non-refundable.

This Policy is governed by the laws of the United Arab Emirates. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the courts of the United Arab Emirates.

If you wish to cancel your engagement or have any questions about this Policy, please contact us using the details published on our website.